This procedure is used to monitor the return delivery of an item when a transaction type with transaction level 6 is used. This means reporting is done manually. Tracking is based on the scheduled return date.
Before you begin, the following prerequisites must be met:
Select 'Service Assignment. Update Exchanges' (SOS170).
Specify sorting order 4 (SOS170/B4) to sort the records by scheduled return date.
Specify option 2 for the record to be processed.
If necessary, change the service manager, technician and/or item returned.
Specify option 12 = Req orders to call 'Req/Distr Order. Open' (MMS100). When transaction level 6 has been specified in the transaction type, put-away must be manually reported.
Specify the actual quantity.
Specify option 11 = Pick list rept to call 'Picking List. Report Picking & DO Rcpts' (MMS420). The transaction number is displayed.
Specify to open lines for the record to be processed.
The quantity specified in step 6 is automatically entered in field Trans qty. Confirm the quantity by pressing F16 = Confirm all.
Go to step 1. In this case, the status of the replacement record is automatically set at 60. This allows pricing to be done.