Price Replacement

This procedure is used to price the replacement of an item.

Before you start

Before you begin, the return must be completed in 'Service Assignment. Update Exchanges' (SOS170) and therefore have status 60.

Follow these steps

Follow the steps below to do the pricing.

  1. Select 'Service Assignment. Update Exchanges' (SOS170).

  2. If nothing has been reported, specify option 17 = No credit. This cancels the credit record in the service order so full price is charged. The difference between planned and delivered quantity will then be removed from the customer inventory. This is done according to the transaction type specified in the service order type for issue from customer inventory. The service assignment status will then be changed to 50 or 60 respectively. Pricing is now completed.

  3. If part of the expected return delivery has been reported, specify option 18 = Inv rem. This reduces the quantity in the service order's credit line by the difference between planned and delivered quantity. This difference in the quantity will be removed from the customer inventory. Again, this is done according to the transaction type specified in the service order type for issue from customer inventory. Full price will then be charged for any quantity not return delivered. Replacement price will be charged for the quantity actually returned. The service assignment status will then be changed to 50 or 60 respectively. Pricing is now completed.

  4. If all items have been reported (and therefore replacement price will be charged), specify option 19 = Credit all. In this case planned quantity is equal to quantity delivered. The service assignment status will then be changed to 50 or 60 respectively.

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