This procedure is used to supplement an existing service order type with information necessary for delivery of a substitute item.
Before you begin, there must be a service order type for a normal service order.
Follow the steps below to add information to an existing service order type:
Select 'Service Order Type. Open' (SOS010).
Select to change the desired service order type.
Specify the warehouse and location for customer inventory in fields Customer whs exch and Customer loc exch.
Specify the transaction type to apply for the return order in field Ttype return ord. The transaction type must have code 40 or 51.
In field Ttype cust whs +, specify the transaction type to apply for delivery of the item to the customer warehouse specified in the service order type.
In field Ttype cust whs -, specify the transaction type to apply for issuing the item from the customer warehouse specified in the service order type.
Note: if the transaction type for return has code 40, then steps 3, 5, and 6 are not necessary.
Current service order type SO is supplemented with the following information: