Tracking Return Deliveries

This process is used to monitor return deliveries initiated when a service assignment has been reported as described in Service Order Reporting.

The process starts when an item processed for replacement is reported.

Before you start

The process can be started when an item has been processed for replacement after being reported in 'Service Assignment. Report' (SOS660).

Results

The result of this process is return delivery of the replaced item. The process is completed when the returned item is reported and a credit price calculated.

Follow these steps

  1. Creating Tracking Record

    A tracking record is created when an item processed for replacement is reported. This facilitates monitoring the return delivery in regard to scheduled return date. Tracking is done in 'Service Assignment. Update Exchanges' (SOS170).

  2. Return Item Delivery

    The transaction level of the transaction type regulates put-away of the returned item. When it is put away, the actual quantity returned is reported in the following ways.

    • Immediate Put-away

      Here, put-away takes place immediately after entry. This way, expected quantity is entered as actual quantity.

    • Manual Put-away

      Here, the actual quantity is manually entered when put-away takes place. In this case, actual quantity can be different than expected quantity.

  3. Pricing

    When the return delivery is reported, the replacement must be priced. The following alternatives can be used for this:

    • Replacement price on entire quantity.
    • Full price on entire quantity.
    • Full price on quantity not returned.

Description

The three examples below describe the different pricing possibilities.

Example 1 - Replacement price on entire quantity

Assume five pieces of item A are expected for return. During put-away five pieces are received. The returned items are determined reparable. In this case a replacement price is assigned to the entire quantity of substitute items.

Example 2 - Full price on entire quantity

Assume the same five pieces of item A are expected for return. However, the customer decides to scrap them and none are returned. In this case, a full price is charged for the entire quantity of substitute items.

Example 3 - Full price on quantity not returned

Again, five pieces of item A are expected for return. During put-away three pieces are received and these are determined reparable. In this case, a replacement price is assigned to three substitute items, while a full price is charged for two.

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