Service Order Invoicing

This process is used to invoice service orders with related service assignments which have either been reported as completed or partially completed.

All selected service assignments are invoiced using this process. Statistics and account entries are also updated.

Before you start

The process can start when a service assignment contains service order lines that are either completed or partially completed.

Follow these steps

The following section describes the activities included in the process:

  1. Selection for Invoicing

    The selections necessary for invoicing are made in 'SO Invoice. Print' (SOS180). The service order types, payers, service order numbers, etc. to be processed are specified in this activity. The invoice date and accounting date can also be specified here.

    A delivery index provides the basis for what is to be invoiced. This contains information created when the service assignment was reported and completed. A delivery index is created per service assignment and payer for each service order line.

    A parameter on the SO type defines if all assignments on the service order must be completed or not before a single assignment on the service order can be invoiced.

    To facilitate electronic payments, it is possible to create a parallel invoice number for customer invoices. The rules for this are defined in 'Additional Payment Reference. Open' (CMS090) and the only available 'Reference number type' is 1='Parallel invoice number'. This can only be added to the XML when an invoice document is created and is saved in the FSAPRN table together with the invoice number. In the past and before this functionality was available, OCR and KID code may have been used to satisfy this requirement.

  2. Printing Invoice

    The invoiced amount, rounding, VAT, etc., are all calculated and then the invoice is printed. An invoice can include any of the following: one service assignment; all assignments in a service order; or all assignments and service orders for a customer (a master invoice).

    Language, date, etc. are regulated by options for the payer for which the invoice is printed. An invoice number is retrieved from the invoice number series contained in the service order type.

    If applicable a parallel invoice number is included and displayed in 'Customer Invoice. Change' (ARS201).

  3. Updating Statistics

    When invoicing is completed, the invoiced service order lines are transferred to invoicing statistics. Also, individual items in each invoiced service assignment are updated in the individual item history.

  4. Updating Account Entries

    Account entries for invoicing are created as a last step in this process. Receivables account, revenues, VAT, and cost of sold goods are all included. Whether these account entries are transferred immediately to Financial Accounting or saved for later batch transfer is determined by options used. Invoices are however transferred to Accounts Receivables at this time.

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