Processing Warranty for Service and Rentals

This document explains how you define rules and create warranties for:

Outcome

You have defined the rules for when warranties are issued based on the:

You have also defined which warranty will be issued based on the:

Uses

Warranties are used to specify the payer for a service order regarding reparation material and work. The check is performed automatically during service order entry.

How the System Is Affected

When you create and update warranties the following files are updated:

Before you start

Follow These Steps

  1. Define rules for warranty check

    You enter or change the settings for a warranty when you want another check sequence for valid warranties for individual items or spare parts. Warranties are only valid for certain assignment types and the check sequences for these types are also entered in the warranty settings.

    Rules for a warranty check are entered in 'Settings. Warranty' (SOS590).

  2. Enter parts warranty

    Enter a parts warranty for a specific item or item group. The items are covered by the warranty for a specific period of time.

    You enter a parts warranty in 'Warranty. Open per Item/Group' (SOS580).

  3. Enter individual item warranty

    Enter a parts warranty for a specific individual item or individual item group. The individual item group is covered by the warranty for a specific period of time.

    You enter a warranty for individual items in 'Warranty. Open per Individ Item/Group' (SOS585).

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