Create an Action Text

This document explains how you create an action text and how this text is connected to an alias number, service kit, or service expense.


A detailed action text for common service assignments is created.

The action text:

When an action text is created, the Measure text file (SMETXT) is updated.

The action text is used during service order entry or reporting to describe the action that needs to be taken to repair an error.

By connecting the action text to a service kit, an alias number or a service expense, the service order entry/reporting for known errors is simplified.

Before you start

If the action text is to connected to:

If the action text is to be searchable per:

Follow these steps

  1. Start 'Service Action Text. Open' (SOS414).

  2. Enter an ID for the action text in the Action field.

  3. Select "New" to create a new action text and to go to the E panel.

  4. Enter a description and a name of the action text in the Description and Name fields.

  5. Enter a detailed description of the action text in the 'Action text' field.

  6. Select whether the action text is to be connected to an action, an individual item, an item, a service expense or a service kit.

    • To keep the action text separate without being connected, press Enter to save the action text.
    • To connect the action text, continue with the next step.

    Connect action text

  7. Select an action that is to be associated with the action text.

    The action text is displayed in (SOS120/E2) during service order entry or reporting.

  8. Connect an individual item and/or group of individual items to the action text in the 'Individual item number' and 'Individual item group' fields.

    This will enable you to search for common action texts per individual item or group of individual items.

  9. Enter an item in the 'Item number' field or a service expense, an alias number or a service kit in the 'Service expense' field to connect them with the action text.

    The connected item/expense is defaulted during service order entries for assignments with this action text.

  10. Check and if necessary change the defaulted information in the fields:

    • Name - the name of the service expense
    • Qualification - the qualification required for the service.
    • Planned work hours - the estimated time for the service/repair.
  11. Press Enter to save the action text.

Parameters to set

Program ID/Panel Field The field indicates…
(SOS414/B) Action text ID

…the unique ID of a predefined text with recommended actions or actions taken during service and repair of an individual item.

Entering the text makes it easier to report actions performed for service assignments.

Although the action text message is proposed by default, it may be changed.

In order for the predefined text to be retrieved and displayed on the service assignment, the first text line must be blank.

(SOS414/E) Description …a description of the current identity.
(SOS414/E) Name … the name of the action text.
(SOS414/E) Action text

…a detailed text of the action taken or action recommended to be taken during the service assignment.

The text may be retrieved automatically from predefined action texts, by selecting the function key F4 = Prompt in the 'Action text' field.

In order to retrieve a predefined text, the first text line must be blank.

(SOS414/E) Action …a predefined action for a service order assignment or its service order lines.
(SOS414/E) Individual item number

…the unique number for a machine.

By entering an individual item number, you can later search for common action texts for a specific individual item.

(SOS414/E) Individual item group

…a grouping of individual items with the same owner, same brand/model or any other common characteristics.

An individual item group may be entered during action text entry, thus enabling a search for common action texts for a particular group of individual items.

A group also makes it possible to collect statistics for each group of individual items.

(SOS414/E) Item number …the unique ID for the item connected to the action text.
(SOS414/E) Service expense

…the service expense defaulted when a service order line with the action text is reported or created.

Instead of a service expense, you can enter an alias number or service kit here.

If you use this predefined action text at service assignment entry, default values for a service expense, alias number or service kit can be defaulted for the assignment from this action text.

This field is optional, but if used will simplify the entry of the service order lines.

(SOS414/E) Name …a description of the service expense.
(SOS414/E) Qualification …a code for the skills required to perform a service assignment with this action text.
(SOS414/E) Planned work hours

…the time required to perform a service assignment.

All time is considered except preparation time, travel time and finish time.

Planned work hours can be obtained from error symptoms, error causes, action messages or action text specified when a service assignment is entered.

A condition in which no work hours would be indicated is when, for instance, a predefined error symptom is obtained for the service order.

Any planned time obtained may be changed when the service assignment is entered.

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