Create Service Expense

This document explains how you create a service expense from standardized work operations used during a service assignment.


When a service expense is created, the Service item file (SSEITM) is updated.

The service expense is used to enter intangible costs such as working time, travel time and allowance to a service assignment. Service expenses are entered during the creation and reporting of service assignments.

Before you start

Follow These Steps

  1. Start 'Service Expense. Open' (SOS408).

  2. Select F13 to go to the P panel.

  3. Enter the panel sequence E, F, G.

  4. Press Enter to go to the A or B panel.

  5. Enter the ID of the service expense in the 'Service expense' field.

  6. Select "New" to go to the E panel.

Enter service expense information

Enter price information

Parameters to Set

Program ID/Panel Field The field indicates…
(SOS408/P) Opening panel

…the first panel to be displayed.

The valid alternatives are:

A = Used when the object ID is known.

B = Used to display a list of objects.

(SOS408/P) Panel sequence

…the panel sequence to be displayed when making changes and inquiries, as well as the sequence in which they appear.

The valid alternatives are:

E = Detail panel to enter names, basic U/M and information used to classify the service expense

F = Detail panel to enter sales price and standard cost

G = Detail panel to work with user-defined fields, whose headings are set in a parameter.

(SOS408/AB) Service expense …a service expense number which is a unique identity for a non-stored item that is used in a service order to handle, for example, work hours, travel time, allowance, etc.
(SOS408/E) Name …a description of the service expenses. The service expense name can be up to 30 characters long.
  Description 1

…a description of the Name field.

Description 1 is seldom displayed on internal panels or reports.

  Description 2

…a supplementary description of the item.

The first 32 characters can be maintained in a separate field in the function 'Item. Open' (MMS001/I), which occurs in 3*10 character format.

  Responsible …the person responsible for the service expense to be created.
  Basic U/M

…the basic Unit/Measure for each service expense.

All quantities are stored in a basic U/M and, possibly, in an alternative U/M.

  Item group

…a group of similar service expenses.

An item group is used for selection and sorting, for example, when printing invoice statistics.

Product groups are defined in 'Item Group. Open' (CRS025).

  Product group

…a group of similar service expenses.

A product group is used for selection and sorting, for example, when printing invoice statistics.

Product groups are defined in 'Product Group. Open' (CRS035).

  Error cause

…a predefined error cause that is to be associated with a service expense. The predefined error cause is automatically entered on the assignment together with the service expense.

Error causes are updated in 'Error Cause. Open' (SOS411).


…an action that is to be associated with the service expense. This action will be defaulted for the service assignment where the service expense is entered.

Actions are updated 'Service Action. Open' (SOS412).


…the status of the service expense.

The valid alternatives are:

10 = Preliminary

20 = Definite

90 = Blocked/expired.

  Number of decimal places

…the number of decimals a service expense quantity is expressed in.

You may enter 0-6 decimal places.

  Accounting control object

…a user-defined field most often used to control account entries.

This field can be changed in 'User-defined TST Field 2. Open' (CRS355).

  Service expense type

…a classification of service expenses and contract items used to include/exclude the item/expense from an agreement.

For each agreement type, the service expense types included or excluded in the agreement can be entered. This then determines who should pay for what, for example, during service on an individual item.

The service expense type is also used for searches in the service expense file.


Operations of a certain type are coded with service expense type WRK. Materials of a certain type are given service expense type MTR.

An individual item is entered on an agreement line using an agreement type where service expense types WRK and MTR are included.

If a service assignment is entered for this individual item and the operations or materials above are entered for the service order lines, an internal customer is usually defaulted as the payer for these lines.

  Service expense category

…whether the field regards an item, service expense or contract item. The field is used in 'Service Order. Open Line' (SOS120).

For service expenses, there are different codes indicating whether they are operations, kit services, travel times, etc.

The valid values are:

0 = Operation

1 = Service kit

Service expense category

2 = Travel time

3 = Tool

4 = Travel expenses compensation

5 = Per diem

6 = Subcontract

7 = Not used

8 = Material (from item file)

9 = Contract item (from contract item file).

This field is also used in the individual item history to display the work hours used, costs and travel time.

You can define charges for each service as a percentage increase on material or work in (SOS113).

  VAT code

…a VAT code. The VAT code controls which VAT method and VAT rate to apply.

VAT codes are maintained in (CRS030).

(SOS408/F) Standard cost …the standard cost for the price quantity in basic U/M and domestic currency.
  Std cost quantity

…the amount and U/M the standard cost stands for.

If no standard cost quantity is entered, the field is set to 1.

  Std cost date …the last date the standard cost was changed.
  Currency …the currency in which the standard price is stated.
  Qualification …the qualification of the service technicians needed to perform service when this service expense is involved.
  Update modification status

…whether the service expense when used involves a modification of the individual item.

The modification is entered in 'Individual Item. Connect Modificat Level' (SOS430).

  Modification level

…whether the modification associated with the service expense is to have a specific modification level.

The modification level is entered in 'Service Expense. Open' (SOS408).

  Standard quantity …the defaulted quantity when the service expense is entered on a service order line.
  Sales price

…the sales price for each sales price quantity.

If no value is specified in the sales price quantity, the sales price per unit applies.


Sales price = 120

Sales price qty = 100


Price/unit = 1.20

  Sales price quantity …the quantity which is expressed in the U/M of the sales price.
  Sales price date …the last date on which the sales price was changed in the service expense file.
  Currency …the currency in which the sales price is entered.
  Statistics ID 3 …a user-defined field used to accumulate statistical information for the current item, service expenses or contract item.
  Statistics ID 4 …a user-defined field used to accumulate statistical information for the current item, service expenses or contract item
  Qualification required …whether specific qualifications or levels of competence are required to perform a service task or kit service.
(SOS408/G) User-defined fields

…user-defined information used for the user's QUERY-reports or to display and store the user's own information.

The lead text of free-format fields can be defined using (SOS460).

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