Enter Goods Receipt - Advised Customer Returns

The purpose of this procedure is to receive goods from an advice of customer return. Advice of customer return is the entry of a customer return before the goods are actually received back at the warehouse.

Inventory and the transaction history are updated after using this procedure.

Before you start

Follow these steps

  1. Select 'Customer Return. Open' (OIS390). If all the lines in the return will be received, go to step 2. If only specific lines will be received, go to step 3.

  2. Select option 12=Received quantity for the return to be received. All advised lines that have not been completely received will then be entered as received for the quantity remaining. Go to step 5.

  3. Select option 11=Lines for the appropriate customer return. 'Customer Return. Open Lines' (OIS391) is started. All the lines in the customer return are displayed.

  4. Specify option 12=Received quantity for the lines to be entered as received. The advised quantity is then entered as received. Any variation between advised quantity and previously received quantity is automatically received.

  5. To enter more goods as received, repeat steps 2 to 4. To end, press F3.

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