The purpose of this procedure is to register customer returns.
The receiving warehouse allowing customer returns must be specified in 'Settings - Customer Returns' (OIS399).
Open 'Customer Return. Open' (OIS390).
Set opening panel A and panel sequence E1.
Specify the warehouse and the customer or customer order number.
Optionally, specify the invoice number to which the return applies.
Adjust the default values on panel E. Default values are retrieved from the warehouse that the return is registered against. Press Enter. 'Customer Return. Open Lines' (OIS391) is displayed.
Specify the goods returned (or notified to be returned). If the original customer order was referenced in step 3, all order lines can be retrieved using F14='Retrieve' or a specific order line can be retrieved by specifying the order line number in the footer.
To register another customer return, repeat steps 3 to 6. To end, press F3.