Define Customer Addresses

This document explains how you define alternative customer addresses. You can define alternative customer addresses such as delivery address, location address, invoice address, and payment address.

You define customer addresses when customer offices are located in various locations and each location involves different operations.


Customer addresses that represent various locations are defined.

Customer addresses are used for the following purposes:

The following tables are updated:

Before you start

A customer must be created in 'Customer. Open' (CRS610). See Enter Preliminary Customer for a more detailed description.

Follow these steps

  1. Start 'Customer. Open' (CRS610/B).

  2. Select the customer for whom you want to define the addresses.

  3. Select option 11 = Addresses to start 'Customer. Connect Addresses' (OIS002/B).

  4. Specify the address type and address number, and then select Create.

  5. Specify the relevant item data on the E and F panels. See the Parameters to Set section for more details.

  6. Press F3 to return to 'Customer. Open' (CRS610/B).

Parameters to set

Program ID/Panel Field The field indicates …
(OIS002/B) Address type

…the type of address.

The valid alternatives are:

01 = Delivery address (Customer Order Processing)

02 = Location address (Service Order Processing)

03 = Invoice address (Customer Order Processing

04 = Payment address

05-50 = Reserved for future use

51-99 = Reserved for modifications.

(OIS002/B) Address number

…the address number, which is used to identify a record in the address file.

The address can contain up to six alphanumeric characters.

(OIS002/E) Valid from

…the first valid date.

If no validity date is set for a delivery address, the address is considered valid.

(OIS002/E) Valid to …the last valid date of the record. If the field is left blank, the record is valid until a date is entered.
(OIS002/E) Calendar version

…the delivery schedule calendar version.

The goods receipt days and delivery days are determined by the calendar version function. Calendar versions can be entered for each customer address ID.

Calendar versions are updated in 'Delivery Schedule Calendar. Open' (CRS907).

(OIS002/E) Unloading zone

…the unloading zone, which is used to divide a place of unloading into several different zones. Each zone can be linked to one or more delivery addresses. As a result, you can determine the sequence in which the packages are loaded on the transportation equipment.

Postal codes can be used as an alternative to using unloading zones. Enter your alternative in 'Route. Connect Unloading Places' (DRS021).

(OIS002/E) City …the city in an address. The information is mandatory when address formatting is used, and when a city is an address element used in 'Address Formatting Rule. Open' (CRS117). Address formatting rules are defined for each country in 'Country. Open' (CRS045).
(OIS002/E) Place of unload

…the ID of a geographical location or a place, such as a city, town, or airport.

These IDs are used in the route management to define the following:

- Valid loading points, to be assigned to supplying warehouses

- Valid unloading points, to be assigned to consignees, that is, customers, warehouses, suppliers, and subcontractors.

In addition to the loading and unloading parameters given above, the following must be defined in order to establish a route network and to assign consignees:

- Routes, with valid loading and starting points and eventually predefined unloading points, depending on the route type (see separate field help in 'Route. Open' (DRS005)).

- Route preselections, where consignees are assigned to relevant route options in 'Route Selection Table. Open' (DRS011).

(OIS002/E) Postal code

…a postal code for a specific address.

The postal code is an address element that can be part of an address line if address formatting rules in 'Address Formatting Rule. Open' (CRS117) are used.

(OIS002/E) Delivery pattern

…the delivery pattern. The pattern represents how deliveries are made.

This field is used only by Repetitive Scheduling (RSS).

The pattern is divided into two parts. The first part specifies the pattern up to the first four weeks. The second part specifies the pattern from week five onwards.

A delivery pattern can be defined so that it rotates within the first or second part.

(OIS002/E) Supply model …rules for how to find alternate ways to supply a specific demand. Several supply models can be valid for a specific item. For example, the models for customer order entry and the MRP run can differ.
(OIS002/E) Backorder

…whether the backorder is approved when the supply model is executed.

If the backorder is not approved, only the quantity available at requested delivery date will be proposed.

This information can be entered for each:

* Supply model line (MMS059/F) * Customer (CRS610/G) * Customer. Local exceptions (MFS610/F) * Customer. Connect addresses (OIS002/F)

The lowest of the above alternatives (0 or 1), will determine whether the backorder is approved.

(OIS002/E) Partial delivery

…whether the partial delivery is approved when the supply model is executed.

This information can be entered for each:

* Supply model line (MMS059/F) * Customer (CRS610/G) * Customer. Local Exceptions (MFS610/F) * Customer. Connect Addresses (OIS002/F)

The lowest of the above alternatives (0 or 1) will determine whether partial delivery is approved.

(OIS002/E) Run

…a unique ID for a recurring transport or delivery from inventory.

This field is only used when service orders are processed.

This is used to connect a customer to a run in 'Customer. Open' (CRS610). A check is made to verify that the specified run exists in the basic data table.

(OIS002/F) VAT registration number

…the VAT registration number.

The VAT registration number is used by companies within the EU to account for sales (trade) within EU without VAT being charged.

(OIS002/F) EAN location code

…the EAN (European Article Numbering) code for a company. The code is issued by the local EAN organization. The code is validated as the EAN code for an item number.

The check digit (final digit) is validated as follows: 1 Ignore check digit 2 Add every other number from right to left 3 Multiply the total by 3 4 Add all other numbers 5 Add the totals from steps 3 and 4 6 Subtract the total of step 5 from the next highest ten. The result should correspond to the check digit.

Example: The EAN code is 7390078123453 1 739007812345

2 5+3+1+7+0+3 = 19

3 19*3 = 57

4 4+2+8+0+9+7 = 30

5 57+30 = 87

6 90-87 = 3 (= the check digit).

(OIS002/F) User

…a user ID or send list for direct distribution of a printout.

(OIS002/F) Delivery method

…how the delivery is made.

Valid values are defined in 'Delivery Method. Open' (CRS070).

(OIS002/F) Delivery terms …the delivery terms, which define when the responsibility for a delivery is transferred from the supplier to the customer.
(OIS002/F) Terms text

…the terms text, which is usually printed on external documents as explanatory text.

When language is used as a selection ID, such as when making entries or printouts, the text is language-specific.

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