Work with Delivery Addresses on Order Line

This document explains how you work with delivery addresses during customer order line entry in 'Customer Order. Open Lines' (OIS101).

You can use this instruction when the customer wants the ordered items in one customer order to be delivered to different addresses.


Delivery addresses are entered or changed for different order lines within the same customer order.

The new delivery address is printed on the order documents, such as the order confirmation and invoice.

The following files are updated:

Before you start

The listed parameters must be defined before starting this procedure.

Program ID/Panel Field The field indicates …
(CRS610/H) Print delivery information … whether delivery information is to be printed on order confirmations and pro forma invoices. This parameter must be selected if you want the new delivery addresses to be printed on order documents.
(CRS610/G) Address number … the delivery address to be proposed by default when entering new customer orders.
(OIS014/K) Delivery address -order line

… whether all order lines are to have the same delivery address or whether it is possible to have different addresses within the same order. You specify whether it is possible to change the address on the line level.

The field also indicates the delivery address that is to be defaulted on the order line. The address can be defaulted from the order header or from the previous order line. You can also set the field so that the user is required to fill it in.

(OIS101/P) Input alternative panel B … which fields can be used for input during order line entry. The input alternatives control both the fields displayed on the B panel in (OIS101) and the order in which they appear. By selecting input alternative 7 (=warehouse, line type, address ID, item, quantity, sales U/M, sales price, sales price U/M, requested delivery date, requested delivery time), you are able to select a delivery address during order line entry on the B panel.

Follow these steps

Note: This procedure is based on the assumption that the 'Delivery address order line' field in 'CO Type. Update Field Selection' (OIS014/K) is set to *PREV (the first line retrieves the address from the order header, but the following lines retrieve the address from the previous order line).

Enter the Order Lines According to Their Delivery Addresses

  1. Start 'Customer Order. Open' (OIS100/A). Enter a new customer order and proceed to 'Customer Order. Open Lines' (OIS101/B).

  2. On the B panel, press F13=Settings to verify that the 'Input alternative panel B' field is set to 7.

    This will make it possible to immediately enter the delivery address number when you create the order line on the B panel.

  3. On the first order line, the delivery address is retrieved from the order header. Enter all order lines that will use that delivery address.

  4. When you come to an order line with a new delivery address, specify a new delivery address number along with the item number and quantity on the B panel.

    The new delivery address will be the default delivery address for all order lines entered after the new delivery address is set up.

  5. Specify all order lines to be sent to the new delivery address.

  6. Repeat steps 4 and 5 until you have completed the order. Click Exit to finish order entry.

Changing and Verifying Delivery Address on Order Line

Note: At this point, you have specified one or several order lines, and the B panel in 'Customer Order. Open Line' (OIS101) is displayed.
  1. Select the order line and select option 11=Addresses to start 'CO Line. Connect Address' (OIS102/B1) when you want to verify and/or change delivery addresses.

    You can use two different sorting orders to sort either by line number or by delivery address number.

  2. Select the order line for which you want to change the address and select Open to proceed to the E panel.

  3. On the E panel, change the 'Address number' field to another address number. Press Enter to return to the B1 panel in (OIS102) where you can continue changing addresses, or click Exit to return to 'Customer Order. Open Line' (OIS101/B) where you can complete order entry.

    To create a unique delivery address for this particular line, delete the address number and press Enter. All remaining fields will be opened for the input of address information. The address will get a temporary identity, which can be reused for other order lines within the same order.

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