Connect a New Delivery and/or Invoice Address to the Customer Order During Order Entry

This document explains how you can connect a new address to the customer order during order entry.

You can use this instruction when you want to manually add a new address or change an already existing delivery and/or invoice address during order entry.

In this instruction, you use a panel sequence to reach 'Customer Order. Connect Address' (OIS102). It is also possible to change addresses without including addresses in the panel sequence. Refer to 'Display and Change Delivery Address on Customer Order Header'.


A customer order is entered and new delivery and/or invoice addresses are connected to the customer order.

The new delivery address is printed on the order documents, such as the order confirmation and invoice.

The following files are updated:

Note: The changes made to the customer order only apply for the current order and do not change the standard address in the customer file.

Before you start

The starting conditions listed in Entering a Customer Order: Normal Order Entry must be met.

Follow these steps

  1. Start 'Customer Order. Open' (OIS100/A).

    Enter a panel sequence that includes 15.

  2. Specify the customer number. Press Enter and information about the customer is automatically retrieved to the order header.

  3. Specify a requested delivery date. Press Enter to proceed to 'Customer Order. Connect Address' (OIS102/H).

  4. On the H panel, select the 'Change Address' check box for the delivery address. Press Enter to proceed to the E panel.

  5. On the E panel, delete the predefined address number and press Enter. The address field is now open and you can specify a new delivery address for the order. Press Enter again to return to the H panel. A permanent customer address record is created in 'Customer. Connect Addresses' (OIS002) if the check box Create address is selected in 'CO Type. Open' (OIS010/E). If a matching, automatically created address already exists, then that address ID is retrieved. The automatically created addresses get an ID starting with # followed by five digits

  6. You can change the address for the invoice recipient as well, select the 'Change Address' check box for the invoice recipient and repeat the procedure from step 4.

    It is also possible to select a standard address by pressing F4 in the 'Address number' field and selecting the address of your choice.

  7. If you are done specifying the new addresses, press Enter to proceed to 'Customer Order. Open Line' (OIS101/B1) where you can continue the order entry.

    It is possible to change addresses on the order line level if you want the ordered items in one order to be delivered to different addresses. Refer to Work with Delivery Addresses on Order Line.

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