Enter or Change an Order Line Charge to an Existing Customer Order

This document explains how you manually enter or change an order line charge for an existing customer order.

You can use this instruction if you want to add or change an order line charge to automatically retrieved order line charges.

Outcome

An order line charge is added or changed on a customer order line and the order total is recalculated.

The new order line charges are printed on order documents, such as the order confirmation and invoice.

Note that the changes only apply for the current customer order and do not change the standard order line charges entered in 'Order Line Charge. Open' (CRS275).

The following files are updated

Before you start

Follow these steps

  1. Start 'Customer Order. Open' (OIS100/A). Enter the customer order number for the order you want to change. Select option 15=Order Lines to go directly to the order lines in 'Customer Order. Open Lines' (OIS101/B).

  2. On the B panel, select the order line for which you want to add or change an order charge. Select option 12=Charges to proceed to 'Customer Order. Connect Line Charge' (OIS107/B).

    Order line charges already connected to the order line are displayed on the B panel.

    'Customer Order. Connect Line Charge' (OIS107) can also be started from 'Customer Order. Open Line Toolbox' (OIS301) via option 12=Charges.

    If you want to add a new order line charge, go to step 3.

    If you want to change an already existing order line charge, go to step 4.

  3. On the (OIS107/B) panel, press F4=Browse in the Charge field and select one of the predefined order line charges. Select New to connect the order line charge and proceed to the E panel. Continue from step 5.

  4. The existing order line charges are displayed on the (OIS107/B) panel. Select the line charge you want to change and select Open to proceed to the E panel.

  5. On the E panel, check and, if necessary, modify the open fields. By checking the status field, verify that the charge can be invoiced. Click Next to return to the (OIS107/B) panel, where the new order line charge is displayed.

  6. Click Exit to return to the order lines in 'Customer Order. Open Lines' (OIS101/B), where you can continue the order entry.

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