Connect Non-Activity Period per Customer

This document covers the set-up of non-activity periods per customer.

Introduction

The non-activity period is associated to the contact information for that customer. The non-activity period is a date range for which a customer is not active or cannot be contacted. Upon generation of active contact plans through (OIS057), this date range will be excluded.

Example:

You set the Contact Day number parameter to 2 (Tuesday) which should match the setting on the (OIS052/E) panel. The period for non-activity is 990301-990331. In (OIS057), you generate the active contact plans for the period 990201 –990430. No active plans will be generated on the following dates: 990306, 990313, 990320, and 990327 (all the Tuesdays in March).

Non-activity period per customer is entered in 'Customer. Connect Nonactivity Period' (OIS051) or alternative 12='Nonactivity Per' from the (OIS054/B) panel.

Define day type

The day type field identifies the type of day that will be deactivated for the customer.

The valid alternatives are:

Define day number

The day number field identifies the day of the week that will be deactivated for the customer.

The valid alternatives are:

Define validity period

The from date and to date fields define the range of dates for which the customer is deactivated.

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