Returning Cores to Supplier

This document explains how to manage core returns to a supplier.

When you return the core to the supplier, a return-to-supplier order must be created to monitor the return.

A Core is defined as a component or sub-assembly such as an engine, gearbox, or fuel pump that can be rebuilt or remanufactured and is often available as part of a dealer exchange program.

Scenario story

Core items have been returned from several customers, inspected, and are ready to be returned to the supplier. Instead of making several single returns, these items are stored to make periodic returns.

A return note is printed and sent to the supplier. When a confirmation is communicated, a requisition order is created for return and extract from the inventory. The items are shipped back to the supplier and a credit invoice is received.


You have created a return-to-supplier order and sent it to the supplier.

The core entitlement table (MITCEN) is updated and can be viewed in 'Core Entitlement. Open Toolbox' (MWS090). A core entitlement is created between customer A and supplier X when A purchases a product from X and where the product sales price includes a core charge. A then undertakes to return the core to X in order to receive the core refund.

A credit invoice is received from the supplier.

Before you start

Settings must be defined as specified in Defining Settings for Component Exchange with Customer in Core Management Process and Defining Settings for Component Exchange with Supplier in Core Management Process.

Follow these steps

  1. Create a return-to-supplier order

    You can create a return-to-supplier order in two ways:

    • Manually in 'Return To Supplier. Open' (PPS390).
    • Automatically during stock analysis in 'Balance Identity. Open Toolbox' (MWS060), by using related option 20='Return to Supplier – Core'. You make the required corrections and changes to the order in 'Return To Supplier. Open' (PPS390), which is the last step in the return-to-supplier order process.

    The return price is determined by the core terms and the condition (wear and tear) of the returned core.

  2. Print the return-to-supplier document

    You print the return-to-supplier order from 'Return to Supplier. Print Document' (PPS820).

    A requisition is automatically created and allocated to the lot or location specified in (PPS390).

  3. Report delivery

    You report the delivery in 'Balance Identity. Open Toolbox' (MWS060). The picking list and delivery documents are printed and the core is picked up and packed. The documents for return-to-supplier are enclosed.

  4. Match invoice

    A credit invoice is received from the supplier for invoice matching. The credit invoice is matched against the return-to-supplier order in 'Supplier Invoice. Record' (APS100). The status of the core tracking record is updated to Closed.

    You can monitor the return-to-supplier order to check whether or not a credit invoice is returned from the supplier in 'Purchase Order. Print Received/Not Invoiced' (APS580).

  5. Create account entries

    Accounting transactions are generated at stock withdrawal and at supplier invoice matching in 'Internal Account Entry. Create' (CAS950). The account entries are checked by accounting rules in 'Accounting Rule. Set' (CRS395).

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