This document explains how to complete the financial reconciliation that originates from a warranty claim.
The internal cost is charged to the warranty fund. The external cost is invoiced and sent to the supplier. The supplier may then send back a credit invoice.
You can monitor costs and revenues related to a specific piece of equipment throughout its lifecycle using the M3 Equipment Profitability application.
These tables are updated:
MILOSW – Equipment warranty
MILOTW – Equipment warranty details
ACUORH – Maintenance customer order details
ACUORL – Maintenance customer order line
ACUORM – Maintenance customer order payer
ACUINV – Invoice specification
ACLHED – Claim header
ACLVER – Claim version
ACLSPC – Claim specification
Analyze Maintenance Customer Order
Warranty details and claim details provide an input to analyze how to split the cost for the warranty. You can retrieve warranty records by specifying the item serial number. Transactions are created in 'Maint CO. Connect Payers' (COS117).
After analyzing how the costs should be distributed, the invoice is approved in 'CO Invoice. Print' (OIS180). Sometimes a manual update of the invoice costs is required, for example if the warranty does not fully cover the charges due to wear of the equipment.
Three invoicing scenarios may happen:
The internal claim (the cost that will not be covered by the supplier) is recorded and charged to the internal warranty fund.
The external claim towards the supplier is negotiated. When the claim is approved, an external invoice is sent to the supplier.