This document explains how you process maintenance customer orders for material exchange.
Use this process when you want to sell a component that you have in your stock and buy the customer's broken component.
Payment from the customer can be expected and received.
For more information on how the system is affected, refer to the documents listed in the See Also section.
Investigate Stock Balance
Investigate the current stock balance to find out whether you have the component that the customer wants. The following programs can be used for stock balance investigations:
Entering Maintenance Customer Order
Use this activity to create exchange orders. These orders are used when a customer wants to exchange a component because it might be broken for a serviceable component that you have in your stock. The order consists of two components: the order header and the order lines. The order header contains basic order data with information about the customer, the agreement, the order dates, etc. The order lines contain information about the component that is to be exchanged.
Basic order data is entered in 'Maintenance Customer Orders. Open' (COS100). Order details are entered in 'Maintenance Customer Orders. Open Line' (COS101).
Sending Exchange Unit to Customer
Use this activity to send the serviceable component to your customer. This means allocating the component to the customer. This activity is performed in 'Req/Distr Order. Open' (MMS100) when you confirm the picking list in 'Picking List. Report' (MWS420).
Receiving Exchange Unit from Customer
Use this activity to receive the component that the customer sends to you in exchange for the component you have sent. During this process, it is possible to define a new lot number if the component does not already exist in the system. While entering the new lot number, it is possible to register the current meter reading.
Goods receiving is managed in 'Maint CO. Report Component Receipt' (COS300).
The invoicing process consists of a few steps. These allow you to check the transactions on the invoice specification, change transactions, add transactions and regenerate the invoice specification. These activities are performed in 'Maint CO. Check Preliminary Invoice Spec' (COS170).
This process also includes how to approve and print the invoice specification.