Handling Work Requests

This document explains how to handle work requests, from creating the request to converting the request to a work order by releasing it.


Work that needs to be performed is suggested in work requests. This work may be estimated for costs and resources. It can also be planned to be performed by specific workers.

When relevant, material is reserved, job cards are printed and purchase order proposals for subcontracted work are created.

For more information about changes in M3, refer to the documents listed in the See Also section.

Use this process to handle all maintenance work that needs to be performed at your site. Both planned and corrective maintenance work is covered by this process.

Before you start

A service must be defined in 'Service. Open' (MOS300).

Follow These Steps

  1. Generating Work Requests

    Work requests are generated either automatically or manually. Automatically created work requests originate from services that are defined with specific intervals. A service can, for example, be defined to take place once a week or once every 1,000 hours.

    Manually entered work requests usually originate from some form of defect that is detected. This could, for example, be a meter reading that is not normal, malfunctioning equipment or a suggested improvement, such as repainting. Manually created work requests can also originate from a repair during which defects that require additional work have been detected.

  2. Planning and Releasing Work Requests

    The work request may be planned and estimated before it is released to become a work order. These processes are not mandatory, but they allow you to better plan the work that has been suggested.

    The planning processes include descriptions of how to approve or reject work, how to estimate the content of the work that is to be performed, how to make sure the required resources are available and how to release the work request.

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