Generate Emergency Work Request - Quick Entry

This document explains how you generate a work request that is automatically released to become a work order.

Use this instruction when work has to begin as soon as possible, such as when equipment breaks down.


A work order is created and displayed in 'Work Order. Open' (MOS100). The work order specifies what work should be done on the equipment.

Information about the work request is stored in the following tables:

The work order is used to report the time and material used in the service.

Before you start

Follow These Steps

Enter Work Request

  1. Start 'Work Request. Quick Entry' (MOS185/E).

  2. Enter a site to process and a default service (optional fields).

    A site can only be entered when one is not defaulted.

    A service might be defaulted, but it can be changed.

  3. Enter an equipment code or a position code. Set the equipment/position flag accordingly.

    The flag will always default to the user's last setting.

    If a position code is entered, any equipment installed in the position can be selected.

  4. Enter a serial number, if applicable.

  5. Enter a failure class, if applicable.

    When you enter a failure class, M3 can automatically propose the correct service if it is configured to do so.

  6. Enter a description and an optional text.

  7. Enter the requester, the person responsible for the planning, and the person who needs to approve the work request, if applicable.

    The current user can be automatically proposed as the requestor, depending on the settings on panel P.

    The responsible person is automatically retrieved from 'Equipment/Serialized Item. Open' (MMS240) or 'Model/Site. Connect Position' (MOS440).

    If no approver is entered, the approver is automatically retrieved from 'Work Order Authorization' (MOS175).

  8. Enter a work center, if applicable.

    If a work center is not entered, the field 'Override work center assignment' for the service in (MOS300) controls which work center is retrieved.

  9. Enter the ID of the employee who should carry out the work, if applicable.

    If you enter an employee ID, an operation element with operation element type 2 will be created for all the operations included in the work request, with the entered employee assigned to the operations.

  10. Enter a priority and a transaction reason (optional fields).

    The priority is set in one of the following ways: If parameter 360 in 'Work Order Type. Open' (MOS120) is greater than 0, this value is used. If the parameter is set to 0, the priority on the serialized item/equipment in 'Equipment/Serialized Item. Open' (MMS240) is used or the priority on the position in 'Model/Site. Connect Position' (MOS440).

  11. Enter a reference order number and a project number (optional fields).

    If the reference order category is 0, the field can also contain the work scope.

  12. Specify whether the equipment needs to be shut down for the work to be carried out and a request budget. Press Enter to finish.

    The start and end dates and times can also be entered. If left blank, they will default to the current date. The start date can also be calculated based on the response time defined in (MOS341).

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