This document explains how you define an agreement line with a service for which the customer is charged a fixed price for labor, but pays for the actual material consumption.
Use this instruction when you wish to add a service job to a maintenance agreement.
An agreement line with information about a service job covered by the agreement is defined.
The file with information about maintenance agreement lines (ACUAGL) is updated.
Use an agreement line with a fixed labor price when you do not know how much and what material is used in a service, but you do know how much time the service usuallt takes to perform. This allows you to set a fixed price on labor.
A maintenance agreement head must be defined in 'Maint Agrmnt. Open' (COS410).
Start 'Maint Agrmnt. Open' (COS410/B).
On the B-panel, select the agreement for which you want to define an agreement line with a service and select option 11 = 'Agreement lines' to display 'Maint Agrmnt. Open Lines' (COS411).
Select panel sequence E F.
On the B-panel, specify service price method 5 and the start date for the agreement. Also specify the product, product structure and the service for which the agreement should be valid (if a blank agreement line is to be defined, ignore these fields). Select 'New record' to display the E-panel.
On the E-panel, specify the maximum material price per item, transaction and order line (optional fields). Also specify the warranty limits if applicable.
Specify the maximum material cost allowed to charge the customer (optional). Press Enter to display the F-panel.
On the F-panel, specify if the material to be used in the service should be limited to material owned by the customer and if material expendables should be limited to customer owned material. Press Enter to finish.