Define Maintenance Agreement Line Discount

This document explains how you define a discount, expressed as a percentage, for a service covered by a maintenance agreement.

Use this instruction when you want to give a discount on one or more transaction types within a service. The different service transaction types for which a discount can be defined are labor, subcontracting costs and any miscellaneous costs.

Material discount must be defined in the discount model on the agreement, or on the maintenance customer order.


A discount is defined for selected maintenance agreement lines that contain the services covered by the agreement. Information about agreement discounts is stored in Agreement Line Discount (ACUAGN).

When a discount is defined, the customer receives the defined discount on the jobs for which a discount is defined.

Before you start

Follow These Steps

  1. Start 'Maint Agrmnt. Open' (COS410/B).

  2. Select an appropriate sorting order to identify the agreement in question.

    The recommended alternative is 1=Agreement.

  3. Select option 11='Agreement Lines' for the appropriate agreement to display 'Maint Agrmnt. Open Lines' (COS411).

Enter Agreement Line Discount

  1. Select the agreement line for which you want to define a discount and select option 14=Discount to display 'Maintenance Agreement. Enter Line Discount' (COS428).

  2. Select 'New Record' to display the E panel.

  3. On the E panel, specify the discount, expressed as a percentage, for each transaction type. Press Enter to finish.

    Note: If you define a discount for a blank agreement line, the agreement line and the discount connected to it will be used with the discount for any maintenance customer order with a service not covered by the agreement.
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