This document explains how you define a discount, expressed as a percentage, for a service covered by a maintenance agreement.
Use this instruction when you want to give a discount on one or more transaction types within a service. The different service transaction types for which a discount can be defined are labor, subcontracting costs and any miscellaneous costs.
Material discount must be defined in the discount model on the agreement, or on the maintenance customer order.
A discount is defined for selected maintenance agreement lines that contain the services covered by the agreement. Information about agreement discounts is stored in Agreement Line Discount (ACUAGN).
When a discount is defined, the customer receives the defined discount on the jobs for which a discount is defined.
Start 'Maint Agrmnt. Open' (COS410/B).
Select an appropriate sorting order to identify the agreement in question.
The recommended alternative is 1=Agreement.
Select option 11='Agreement Lines' for the appropriate agreement to display 'Maint Agrmnt. Open Lines' (COS411).
Enter Agreement Line Discount
Select the agreement line for which you want to define a discount and select option 14=Discount to display 'Maintenance Agreement. Enter Line Discount' (COS428).
Select 'New Record' to display the E panel.
On the E panel, specify the discount, expressed as a percentage, for each transaction type. Press Enter to finish.