Changing Existing Maintenance Customer Order

This process describes how to change key data on an existing maintenance customer order.

The following information can be changed:

Starting conditions

Changes are not permitted if the customer order header or any line has a status higher than 40. Changes do not update all fields on the maintenance customer order that are available for the new agreement or new customer. This is because the order is not re-created, but only updated with new data.

If you want to change the product number, a service must exist for the new product.

Follow these steps to change customer and agreement

  1. To change the customer, agreement, or both for an existing maintenance order, open 'Maint CO. Change Item/Serial No' (COS340) either directly or using related option 69='Cust/agr change' in 'Maintenance Customer Orders. Open' (COS100).
  2. Select option 2='Change'.
  3. Specify a new customer or a new agreement and click Next.

    M3 BE verifies that the change is permitted. If the verification is successful, the updates are processed.

    Any update uses prices and payers from the new agreement to update the order. Other data available in the agreement, such as delivery method, is not changed.

Follow these steps to change product and lot number

  1. To change the product, lot number, or both for an existing maintenance order, open (COS340) either directly or using related option 69='Cust/agr change' in (COS100).
  2. Specify the MCO line number.
  3. Select option 2='Change'
  4. Specify a new product or lot number and click Next.

M3 BE verifies that the change is permitted. If the verification is successful, the updates are processed.

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