This document explains how to create a warranty claim record on a maintenance customer order (MCO) line.
A warranty claim is created in 'Warranty Claim. Open' (MOS750). The MCO line 'Claim' column is marked with an '*' or a 'Yes'.
These tables are affected:
'Equipment. Open Warranty Details' (MOS393) is defined with 'Cont category' set to 3-'Claim details'. This determines what is claimable based on what is covered by warranty.
Payer and agreement values on (MOS393/E) should exist.
In 'Maint CO. Check Preliminary Invoice Spec' (COS170), split payer records exist for the warranty covered line types.
Start 'Maintenance Customer Orders. Open Line' (COS101/B). Access this program by selecting related option 11='MCO Lines' in 'Maintenance CO. Open Toolbox' (COS280) or 'Maintenance Customer Orders. Open' (COS100).
Select the MCO line and select related option 50='Create Claim'.
A message is displayed to indicate that the claim has been created and 'Claim column' on (COS101/B) is marked with an '*' or a 'Yes'