Quick Entry of Normal Maintenance Customer Order

This document explains how to create a maintenance customer order (MCO) and a normal maintenance customer order line (MCO-line) using 'Maint CO. Quick Entry' (COS130). (COS130) displays all relevant fields in one panel where the basic data needed to create a maintenance customer order and connected work order can be created, allowing reporting to begin.

From COS130, at MCO-entry, it is possible, for example to auto-create a work order, allocate an employee, and specify service price information and meter readings.

Use this instruction when a quick entry method is required to create an order for maintenance jobs or services that a customer needs performed on an object.


MCO-line types 1-3 are not supported.


A maintenance customer order, maintenance customer order line, work request and/or work order can be created using the defined settings. The outcome is dependent on the settings used and fields populated. Possible outcomes are:

Before you start

Follow these steps

  1. Start (COS130).

  2. Leave Customer order number blank. This is automatically generated.

  3. Select a customer and a maintenance agreement.

    Customer and maintenance agreement is auto populated if product and lot number is populated, and the owner and agreement is specified in 'Equipment/Serialized Item. Open' (MMS240/G).

  4. Select the 'product' to be maintained and the 'lot number'.

  5. Select a 'facility'.

    Default facility in (COS130) is the user’s main facility in (MNS150). If no facility defined on the user then the default facility in (COS130) will be the main facility of the division in (MNS100).

  6. Select a maintenance customer order type. If the field is left blank the order type from the maintenance agreement is used.

  7. Select a 'service'. This will create a maintenance customer order line in 'Maintenance Customer Orders. Open Line' (COS101). Additional maintenance customer order lines can be added in (COS101). If no work order type is defined on the selected maintenance customer order type, the work order type from the selected service will be assigned to the work request and work order. In this case, the work order type controls the authorization and reporting requirements of the work order.

  8. Populate the 'customer's order number' and 'reference'. This is optional.

  9. Populate the 'trans reason'. This is optional.

  10. Select the default 'MCO-line type' ='0-Normal'. Use of 'MCO-line types' 1-3 is described in a separate user guide.

  11. Select 'order quantity' (always 1 each for MCO-line type = 0)

  12. Populate optional information as per the below table. Note that 'MCO address' is mandatory for work order type with service category 70 (Field Service)

  13. Click enter to confirm and create the order. The confirmation will trigger a number of checks against the specified data depending on the conditions and settings. Examples of checks are:

    • Warranty check
    • Credit check
    • Component availability check

    Where checks are performed a warning will be displayed in (COS130). Click enter to accept the warning and proceed with creating the maintenance customer order. Note that multiple warnings may be issued.

Optional information for step 12



Date and time

Optionally populate fields such as 'requested start date', 'requested finish date', 'breakdown date'. This will update the date and times of the MCO-line, work request and work order. If auto creation of service error report is applied the reported 'breakdown date' will default to the service error report.

Service pricing

If service pricing information is defined on the selected maintenance agreement the prices are displayed in the service pricing fields when a service is selected and confirmed. The price information can be overridden in (COS130).

  • Select a 'Service Price Method'
  • If fixed pricing is applied (price method 4, 5 or 7) the fixed prices for labor, material, subcontracting and miscellaneous expenses can be defined in the corresponding field and activated by ticking the checkboxes.

Error codes

Optionally populate error codes. If auto creation of service error report is applied the reported error codes will default in the service error report.


(mandatory for service category 70)

In (COS130) it is possible to specify an address of type 1 or 2 depending on whether it is a delivery address or a customer location. By specifying the address number in (COS130) a record is created in 'Maint CO. Connect Addresses' (COS105). This record is used to define where the work will be performed or where the equipment will be delivered to when work is complete. It is also used for tax reasons.

It is also possible to specify 'Material Delivery Addresses'. By specifying this address in (COS130) a record with address type 7 is created in 'Maint CO. Connect Addresses' (COS105). When the work request and work order is created it will source the material delivery address default from address type 7 in COS105, if this record exists.


The specified meter values will update the service error report if auto creation of service error report is applied. The specified meter values in (COS130) will not update the actual equipment meter reading in 'Equipment. Report Meter Reading' (MOS160).

Override employee allocation

Select an 'employee number' in (COS130) to manually allocate a specific employee to the work request or work order operation element.

Override warranty

Select a 'warranty type' and tick the 'generic warranty' box to manually apply a specific warranty to the MCO-line.

Override work center

Select a 'work center' to override the default work center from the service definition on the work request operation and the work order operation.

Override run time

Populate 'run time' to manually override the run time defined on the operation of the selected service definition. This will update the run time on the work request operation and the work order operation.

Manually override supplier

Used for 'MCO-line type'=4 or higher.

User-defined fields

The user defined fields can be defined in 'Settings – User def Work Order Fields' (MOS983).

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