Record Customer Payment on Account

This instruction explains how you record customer payments on account against a specific customer.

You use on account records for temporary recording when the received payment cannot be entirely written off or allocated to invoice.

Outcome

See Managing Non-adjustable Differences by Recording on Account.

Before you start

The starting conditions listed in Managing Non-adjustable Differences by Recording on Account must be met.

Follow these steps

Select Type of On Account Entry

  1. Enter a payment directly in 'Payment Received. Record' (ARS110) or 'Payment Document. Enter' (ARS105). Alternatively, select option 7 = 'AR payments' for a bank statement line in 'Bank Statement. Open Lines' (ABS101/B) or 'Bank Statement. Open Line Details' (ABS102/B).

  2. In (ARS110/F), select one of the following alternatives:

    • To connect an on account record to a specific customer invoice record, continue with Create Invoice-specific On Account Record.
    • To connect an on account record to a customer only, without connecting it to an invoice record, continue with Create Customer-specific On Account Record.

Create Invoice-specific On Account Record

  1. In (ARS110/F), select one of these sorting orders:

    • 1 = Payer
    • 2 = Customer
    • 3 = Invoice number.
  2. Select option 12 = 'On account' for the invoice.

  3. On the I panel, review and change the proposed amount to record on account, when necessary.

  4. Enter an invoice number for the on account record.

    If a separate number series is not defined for on account records, this field is required. If such a number series exists, any value entered in this field overrules the number series.

  5. Enter a voucher text (optional) and adjust the accounting string proposed, if necessary. Press Enter to return to the F panel.

    The on account record is displayed. If you discover that you have made a mistake, you need to cancel the entire voucher.

Create Customer-specific On Account Record

  1. In (ARS110/F), select one of these sorting orders:

    • 1 = Payer
    • 2 = Customer
    • 3 = Invoice number.
  2. Enter a customer in the panel header.

  3. Select option 12 = 'On account' in the Option field in the panel header.

  4. Enter an invoice number and voucher text as described in Create Invoice-specific On Account Record.

    Note that if sorting order 3 was selected, the customer must be entered on the I panel.

Finish the Activity

  1. Repeat the steps above until the entire total to be processed is allocated and adjusted.

  2. To end, press F3 to assign a voucher number to the voucher.

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