This document explains how you:
Customer payments are matched to a customer invoice or supplier invoice, debit notes are managed, and credit memos are issued. An accounting journal is printed.
The general ledger and accounts receivable/payable are updated. See the documents listed in the See Also section.
The starting conditions listed in Adjusting Customer Payments must be met.
To resolve difference between Payment and Invoice Records, perform the following steps:
Manually Match Invoice and Payment Records
Match a customer payment to one or several invoices, credit invoice records, or payment records in 'Payment Received. Record' (ARS110). Matching is usually done for credit invoice and on account records.
Manage Customer Debit Note
Accept a debit note and apply it to one or several payment or invoice records in (ARS110).
A debit note is a statement from the customer informing that a deduction from the invoiced amount has been made due to a certain complaint. Instead of filing a formal complaint and awaiting a credit invoice, the customer sends a statement informing about the deduction either as a separate document or in the actual payment.
Create Credit Memo by Matching Customer Payment Record to Credit Invoice Record
Create a credit memo for one or several customer invoices in (ARS110).
A credit memo is a combined credit invoice record and receipt used to:
Perform Netting of Customer Payment Difference against Supplier Invoice
Match a recorded difference between the customer invoice and the payment received to a supplier invoice. This is called netting.
Netting is usually done when a customer, who is also a supplier, has deducted a certain amount from the invoiced total, with reference to an outstanding invoice previously sent to the user. Netting is a common procedure when a customer is a major retailer.
You allocate the deducted amount directly to the invoice in accounts payable when processing the payments in 'Payment Received. Record' (ARS110).