This document explains the different ways you can manage differences between the original invoices and the received payments.
Customer payments are executed. Payment differences are dealt with. Invoice and payment records are netted. Credit memos and debit notes are created. Payments that cannot be allocated are recorded on account for further investigation.
Follow up write-offs, payment tolerances, cash discounts, bill backs and debit notes by selecting column templates with the following value types in 'Accounts Receivable. Display Balances' (ARS225):
|162||Payment tolerances||Foreign currency|
|163||Bill back||Foreign currency|
|164||Debit note||Foreign currency|
|65||Write-offs by using option 20-98 in 'Payment Received. Record' (ARS110/F)||Local|
Accounts receivable and the general ledger are updated.
Which transactions are created for deductions, write-offs, and other differences is controlled by the 'Split payment transaction' field for the FAM function used.
All the activities below are carried out in 'Payment Received. Record' (ARS110/F).
Accept and Write Off Differences
Write off or otherwise manage differences between a customer payment and the corresponding invoice record:
Any currency deviation due to exchange rate gain or loss is automatically managed in M3.
As an outcome, Write-Offs and Cash discounts are recorded.
Match Invoice and Payment Records
You can also manage the difference in the following ways:
As an outcome, Records Matched or Netted and Credit Memos and Debit Notes created.
Managing Non-adjustable Differences by Recording on Account
Manage payments that cannot be entirely written off or allocated to an invoice for a customer by recording it on account for later allocation.
As an outcome, Payment Registered for Prayer for Later allocation.