Accepting an incident

Use this functionality to accept an incident.

  1. Select Monitor > Incidents on the navigation bar.
  2. Select the check box corresponding to an incident that you require to accept and close.
  3. Click the Accept and Close option. The Accept and Close screen is displayed.
  4. Provide any additional information related to the incident that you want to close, in the Comments field.
  5. Click Accept and Close. The status of the incident is updated on the Incidents page.