Reviewing incidents
Use the Incidents page to review the incidents and take appropriate action.
- Select Monitor > Incidents on the navigation bar.
- Click the arrow option corresponding to an incident ID. The details page is displayed.
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Review this information:
- Incident ID
- The identification number of the incident.
- Incident
- The name of the incident.
- Category
- The category for which the incident is created.
- Severity
- The severity of the incident.
- Response
- The assignee’s response for the question.
- Insight
- The Insight for which the incident is created.
- Assessment Name
- The name of the assessment that includes the incident.
- Assessment Creation Date
- The date on which the assessment has been created.
- Assessee Name
- The name of the user to whom the assessment has been assigned.
- Assessment Submitted On
- The day and date when the assessment has been submitted.
- Comments
- Comments added to the incident, if any.
You can use this page to:
- Close the incident by using the Accept and
Close option. See, Accepting an incident.Note: Incidents can also be closed from the Incidents page.
- Discuss the question, for any additional information, using the Discuss option. See, Discussing an incident.Note: Incidents can also be discussed from the Incidents page.
- Raise a risk using the Raise Risk option. See,
Raising a risk for an incidentNote: Risks can also be raised from the Incidents page.
- Add additional information on the question being reviewed, using the Comment option.