Creating topic groups

Configuration administrators can use topic groups to organize similar topics that were created in Case Management. Topic groups help service center users find and manage topics. Configuration administrators create topic groups, then administrators can assign each topic group to a topic. Values for Topic Group are configured under Configurable List and Sets.

After you create a topic group, you can assign it to a topic.

  1. Select Administration > Setup > Configurable Lists & Sets.
  2. Click the Topic Groups tab.
  3. Click Create.
  4. Click Save.