ION components configuration

In case management system with simple email integration service, you must complete configuration tasks that are specific to this integration.
Configure these components before setting up Case Simple Email Integration in HR Talent system:
  • API Gateway:
    • Import AWS API as an API suite to sync all setup between AWS and HRT system.
    • Record in Authorized Apps for generating ION API keys.
  • ION: Use API Flows to receive the email contents from AWS and to process and save the email in the HRT System as a case ticket in case management.