Case management system with simple email integration service

If your organization is configured with case management system with simple email integration service, you can send email issues to your supported mailboxes, and it is logged as a case in the case management system.

The cases are assigned to the appropriate service group based on the case topic.

Employees can set up email forwarding from their mailbox to the Infor central mailbox.

Setting up the central mailbox is necessary to successfully create a case in case management when sending it to the email channel mailbox.

See the information about setting up the central mailbox for Outlook and Gmail, and creating a case through email integration in KB3534943.