Service center users can add individual cases to a Watched Cases list in their queue. The service center user can access cases directly from the list.
- Select .
If you're a manager, you can access cases by selecting .
- On the Assigned To Me, All, or Unassigned tab, right-click a case and select .
Optionally, you can open a case, then click .
To remove a case, select the menu, then click Watched Cases. Select a case and click Remove Me.