Assigning a case to yourself from the agent queue

As a case agent, you can assign a case to yourself from the case queue. If your organization uses the Get Case button, you can automatically assign the highest‑priority ticket related to your assigned primary topic using this feature.

See Using the Get Case button.

  1. Select Queue.
  2. On the Unassigned tab, select a case to assign to yourself.
  3. Click Assign To Me.
    To verify that the case is assigned to you, click the Assigned To Me tab.