Adding attachments to a case

  1. Select Queue.
    If you're a manager, you can access cases by selecting Cases > All.
  2. On the Assigned To Me, All, or Unassigned tab, select and open a case.
  3. Click the Notes and Attachments tab.
  4. Click Add Attachment.
  5. Specify this information:
    Make Resolution
    If the purpose of the case note is to describe the resolution and you want to close the case, select Yes.
    Attachment File
    Select the file to attach to the case.
    Attachment File Name
    Specify the name of the file. This name is shown in the case and in the case history.
  6. Click Submit.