Cases
As a service center user, you can use cases to track employee issues and job application-related cases.
This list shows how cases are created:
- Employees can use the Cases tab in their profile to create cases.
- You can manually create cases.
- Job application cases can be created automatically or manually by case agents and recruiters.
See the Infor HR Talent User and Administration Library (Cloud and On-premises) and select .
When a case is created, you can modify, transfer, and close cases.