Viewing the audit log

The audit log is accessed from an event record in the case history. You can view a full audit log as well.
  1. Select Queue.
    If you're a manager, you can access cases in Cases > All.
  2. On the Assigned To Me, All, or Unassigned tab, select and open a case.
  3. Click the Case History tab.
  4. Select and right-click a case history record, then select Audit > View Audit Log.