Removing case notes and attachments

Case notes and attachments that are associated with the notes are removed from the case form together.
  1. Select Queue.
    If you're a manager, you can access cases by selecting Cases > All.
  2. On the Assigned To Me, All, or Unassigned tab, select and open a case.
  3. Click the Notes and Attachments tab.
  4. Select a note or attachment to remove.
  5. Click Remove.