You can assign a case that is in the system to be a related case of the case that you are viewing. There is no hierarchical status between related cases.
- Select .
If you're a manager, you can access cases by selecting .
- On the Assigned To Me, All, or Unassigned tab, select and open a case.
- Click the Relationships tab.
- Click Add.
- Specify this information:
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Relationship
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Specify Related.
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Related Case
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Specify a case.
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Reason
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Specify information that explains the reason for the case relationship.
- Click Submit.