Viewing the Knowledgebase using employee emulation

You can view the knowledgebase with access to pages based on the permissions of the employee who is the subject of the case.
  1. Select Queue.
    If you're a manager, you can access cases by selecting Cases > All.
  2. On the Assigned To Me, All, or Unassigned tab, select and open a case.
  3. On the Case Details tab, click Knowledgebase.
  4. Click Emulate.