External creation of job applicant case

You can also create job application cases from outside of the HR Talent application by using a purpose‑built API that supports automated and integrated hiring workflows. This API is configured during implementation. You can use third‑party tools to test API requests that create job application cases.

Optionally, you can use the API to include a job application document at the time of case creation. When provided, the document is stored and displayed within the associated case record, ensuring that all relevant application details are captured consistently.

To use this API, a third-party application must be authorized for ION API access by an HR Talent administrator. After authorization is complete, you can run API requests to create and manage job application cases.

See Infor OS User and Administration Library (Cloud) and select User > ION.

After authorizing the third-party application to access the ION API, you can use the .ionapi file as a reference to configure the third-party application. For detailed configuration steps, see the third-party application’s documentation.

Job application cases created using the API

After you authorize the third-party application for ION API access, you can create job application cases through that application.

This table shows sample fields and values that you must specify when creating job application cases through external applications:


Sample fields	Value
Post	Specify {{BASE_HRT_URL}}/CaseTicket/actions/CreateJobApplicationCaseExternal.
HROrganization	Specify the HR organization for which you are creating the job application case.
Candidate	Specify the candidate ID. You can find the candidate ID in Talent Acquisition > Candidates.
Job Requisition	Specify the job requisition ID. You can find the job requisition ID in Talent Acquisition > Requisition.
Quick Case	Specify the case template ID. You can find the case template ID in Case Management > Administration > Setup > Templates > Case.
RecruitingDocumentExternal.DocumentFile.Title	Optionally, attach a file to the case and specify the file name in this field.
RecruitingDocumentExternal.DocumentFile.MimeType	Specify the file type.
RecruitingDocumentExternal.DocumentFile.File	Select the file from your local device to attach to the case.
RecruitingDocumentExternal.RecruitingDocumentType	Select a Talent Acquisition attachment type that has Visible in Case Management enabled.