Scheduling automated hiding tasks

As a configuration administrator, you can schedule automated hiding tasks. You specify the number of days before the task run date for which closed cases are included. For example, setting the value to 180 days hides all cases that were closed within 180 days of the task run date.
  1. Select Administration > Setup.
  2. In the Utilities pane, click Schedule Automated Hiding.
  3. Specify a value in the Hide cases older than field.
  4. Click Submit.

    To schedule case hiding, click Schedule. Complete the required information, then click Ok.