Editing a population

You can edit a populations properties, instructions, notifications, service employees, and topic routing.

  1. Select Administration > Setup.
  2. In the Primary pane, click Populations.
  3. Double-click a population.
  4. Click the link to the element of the population to edit or update.

    See Adding a population with an employee or non-employee case type and configuring population properties, Setting up population with a job application case type, Configuring instructions for a population's case form, Assigning notifications to a population, Assigning service employees to a population, and Assigning topics and service groups to a population.