Adding and editing administrator groups

As a configuration administrator, you can perform these functions:
  • Configure the properties of administrator groups
  • Add service center users to administrator groups
  • Assign and unassign service center employees
  • View populations that assigned to administrator groups
  1. Select Administration > Setup.
  2. In the Service Center pane, click Active Administrator Groups.
  3. To add an administrator group, click Create. To edit an administrator group, double-click the service group.
  4. On the Properties tab, specify this information:
    Service Group
    Specify the name of the service group.
    Description
    Specify a description of the service group. This is used only for reference.
    Active
    Select this setting to make the service group available in the application.
    Case Type
    Select the case type for which you are designating the group. Available case types include Human Resource, Technology, All, and Job Application.
  5. Configuration administrators can add service center employees to the service group and activate and deactivate them.

    See Adding service users to service groups and Assigning service users to service groups.