Creating topic groups

As a configuration administrator, you can use topic groups to organize similar topics that were created in Case Management. Topic groups help service center users find and manage topics. Configuration administrators create topic groups, then administrators can assign each topic group to a topic. Values for Topic Group are configured under Configurable List and Sets.

After you create a topic group, you can assign it to a topic.

  1. Select Administration > Setup.
  2. In the Primary pane, click Configurable Lists & Sets.
  3. Click the Topic Groups tab.
  4. Click Create.
  5. Specify this information:
    Topic Group
    Specify a name for the topic group.
    Description
    Specify a description to use as a reference for the topic group.
    Order
    Specify the order number.
    Active
    Select Yes to activate the topic group in the system.
  6. Click Save.