Viewing job applicants’ cases

As a service center user, you can view and manage job applicant cases in case management through multiple entry points. Access depends on your role and workflow needs and includes views from the , , and menus.

Before you can view cases for job applicants, administrators must enable the Candidate Onboarding feature.

See Enabling Case Management for candidate onboarding.

Viewing cases for job applicants from the Resources menu

Case agents, case managers, and case administrators can access job applicants’ cases from the menu in case management.

Select Resources.
Click the Candidates tab.
In the Candidates section, select a record.
Records in this section represent individual job applications. As a result, a candidate may be shown in the list multiple times if there are cases associated with more than one job application.
In the Profile Summary pane, view information about the candidate, such as address, assigned recruiter, date applied, and employment start date.
To open and edit a case, double-click a case in the Most Recent Cases pane.
Specify your changes and click Save.

Note: You can also create a case for the job applicant using the Create button in the Most Recent Cases section. The Close Case button is also available in open cases in the Most Recent Cases section. To view other available actions, right-click the section and select an action to perform.
See Infor HR Talent User and Administration Library (Cloud and On-premises) and select User > Case Management.

Viewing cases for job applicants from the Cases menu

Case administrators and managers can view job applicants’ cases from the menu.

Select Cases > All.
Optionally, click the Candidates tab to view all cases related to job applications.
To view cases related to a job application, specify any of this information:

ID

Specify the candidate's ID number.

Name

Specify the candidate's name.

Job Requisition

Specify the job requisition.

Case Type

Select Job Application.
Click Search.