Adding and configuring internal system URLs

In Case Management, an internal system URL is a link to an internal web site or web page where the user can review a relevant content.

An internal system URL is associated with a population. When an internal system URL is associated with a population, a button is displayed next to the item in the case form. A service center user who is creating the case form or viewing it later can click the button to access the content in a new window.

To configure an internal system URL, you add the URL to the system and then associate it with a population. This topic describes the process by which an internal system URL is added to the system. When you add an internal system URL to the system, you specify the name and the URL where the information is available. You can hide an internal system URL without having to delete it from the system.

See Adding a population with an employee or non-employee case type and configuring population properties.

  1. Select Administration > Setup.
  2. In the Primary pane, click Configurable Lists & Sets.
  3. Click Internal System & SOP URLs.
  4. In the Internal System URLs section, click Create.
    To configure an existing record, click the field to edit it and specify your changes.
  5. Specify this information:
    System Name
    Specify the name of the internal system. This name is used throughout the application.
    Description
    Specify a description of the internal system for reference.
    URL
    Specify the URL of the internal system page.
    Active
    Select Yes to make the link available in the system.
  6. Click Save.