Assigning service users to service groups

As a configuration administrator, you can activate and deactivate users that have been added to groups.
  1. Select Administration > Setup.
  2. In the Primary pane, click Service Groups.
  3. Select a service group.
  4. Click the Members tab.
  5. Click Create and specify the employment ID of the agent or manager to add.
  6. Click Save.
  7. To deactivate an agent or manager, select the agent or manager and click Delete.
  8. Click Save.