Cases

You can use the Cases tab in your employee profile to create and submit cases to the service center, request help with an issue, or report a problem. When you submit a case, a case agent reviews it and responds.

This list shows the actions you can perform on the Cases tab in your employee profile.

• View your cases, including notes and attachments
• Create and submit new cases
• Update details for your own active cases
• View and update case notes and attachments
• View case status
• Complete and submit surveys regarding the cases and the service you received

If your organization configured the Quick Case feature, you can specify a preconfigured issue in the Quick Case field when you create a case. Then, the remaining fields are automatically filled.

These reports are available in the Cases tab:

• Active Cases – You can view all active cases that you submitted or were submitted on your behalf.
• Archived Cases – You can view your cases that agents have archived.